Last updated: 21 August 2026
These Terms of Service ("Terms") govern your use of the Soulsfinity app and website (soulsfinity.com) operated by Nikahee Ltd, trading as Soulsfinity ("Soulsfinity", "we", "our", or "us"). By creating an account you agree to these Terms.
Nikahee Ltd is registered in England and Wales (company number 17116863). Our registered office is Unit 18 Neills Road, Bold, St Helens, England, WA9 4TU.
You must be at least 18 years old to use Soulsfinity. We ask for your date of birth when you register, and by creating an account you confirm you are 18 or over. We do not currently carry out any further check of your age, so that confirmation is what we rely on. If we discover you are under 18 your account will be immediately deleted.
You must be a single Muslim genuinely seeking marriage. Soulsfinity is a matrimonial service — it is not a casual dating app.
You are responsible for maintaining the security of your account. Do not share your password or account access with anyone other than supervised family members using the parent account or supervision features.
You must provide accurate information about yourself, including your name, your date of birth and anything you state on your profile.
Where we offer identity or video verification, taking part is your choice and you can use Soulsfinity without it. If you do take part, you must submit your own genuine images: submitting someone else's photograph, an altered image, or a document that is not yours is a breach of these Terms and may result in a permanent ban. Completing the video challenge is what earns the verified badge shown on profiles; submitting identity documents alone does not.
You may only create one account. Creating multiple accounts to circumvent a ban is prohibited.
You agree not to:
You own the content you post on Soulsfinity. By posting content you grant Soulsfinity a non-exclusive, royalty-free licence to display it within the app for the purpose of providing the service.
Profile photos must show your real face clearly. Photos must not contain other people without their consent, nudity, offensive content, or commercial advertising.
We reserve the right to remove any content that violates these Terms or our Community Guidelines.
Soulsfinity uses automated moderation tools and human review to keep the platform safe. We may suspend or terminate accounts that violate these Terms.
Our strike system: a warning for first violations, a 7-day ban for repeat violations, and a permanent ban for serious or repeated breaches. Permanently banned users are device-fingerprinted to prevent re-registration.
You can report any user or content using the report function in the app. We aim to review CRITICAL reports within 1 hour.
Soulsfinity offers supervision features including the wali portal and chaperone mode. Linking a guardian is optional and the service works without one.
If you link a guardian, supervision is total. He can see everything in a supervised conversation — the messages, and also the photos, stickers, documents, shared contact details and voice notes sent in them, including messages you have removed from your own view. There is no setting that lets you link a guardian and then narrow what he sees; that is deliberate, and you should treat it as the main consequence of linking one.
If you grant him that permission, your guardian can also send messages into the conversation. Anything he sends is attributed to him and never appears as coming from you, and you are notified when he sends one. He is not reported to you each time he reads. Where voice calling is available he may join a call as a chaperone, and everyone on the call is told on screen when he does.
You may end supervision at any time from your settings. Your guardian cannot block or reverse that, and cannot restore it himself; supervision resumes only if you invite him again. The person you are talking to is shown that you are supervised.
Parent accounts: the parent is the legal account holder. The child may be granted access levels by the parent. Soulsfinity is not responsible for disputes between family members regarding account access or supervision.
Soulsfinity is free to download and use. The core of the service — creating and browsing profiles, unlimited likes, unlimited matches, unlimited messaging, search filters, seeing who has expressed interest in you, travel mode, read receipts, and the supervision features described in section 6 — is available to all users at no charge.
We also offer optional paid features. Some of these are charged monthly and renew automatically until you cancel; the others are one-off purchases that do not renew. None of them is required in order to use the service for its intended purpose. As at the date of these Terms they are:
Monthly features. Each of these renews automatically every month until you cancel it:
What "included" means in the bundle: while your bundle is active you may use one rematch and one reset of your passed profiles in each monthly period, at no extra charge. Each is limited to one per period, they are counted separately from one another, and an included use that you do not take in a period is not carried over into the next one. Cancelling and re-subscribing does not start a new period early. You can see how many of each you have left, and the date your next period begins, in the app before you use them. If you want more than one in a period you can buy the one-off purchase below at the price shown.
One-off purchases. These do not renew:
What a purchase grants: a purchase grants you an entitlement to the relevant feature on your Soulsfinity account. A monthly feature, and the bundle, gives you that entitlement for the monthly period you have paid for, and renews automatically at the end of each period at the price shown until you cancel. A one-off purchase does not have a billing period and does not lapse on a renewal date; a single-use item is consumed at the point it is applied and must be purchased again if you wish to use it a second time. Entitlements are personal to your account, are not transferable, and are not redeemable for cash. If you delete your account, any entitlements attached to it are lost and are not refundable on that basis.
Renewal and cancellation: monthly features and the bundle are managed by the App Store or Google Play, not by us. You can cancel at any time in your Apple or Google account settings; cancellation stops the next renewal and takes effect at the end of the period you have already paid for. Deleting the app does not cancel a monthly feature.
How payment is taken: all in-app purchases are sold and processed by Apple (App Store) or Google (Google Play) as the merchant of record, using the payment method held on your Apple or Google account. We do not receive or store your payment card details. Prices are shown in the app in your local currency before you confirm, and may vary by territory and with applicable taxes.
Refunds: because Apple and Google process these purchases, refund requests must be made to the relevant store and are decided under that store's refund policy — via reportaproblem.apple.com for the App Store, or Google Play's order history for Android. This does not affect your statutory rights. Where you are a consumer in the UK, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel a purchase of digital content within 14 days; that right is lost once supply of the digital content has begun with your consent, which is what happens when the feature is unlocked immediately on purchase. You also retain your rights under the Consumer Rights Act 2015 if digital content we supply is faulty, not as described, or not fit for purpose. If a purchase does not unlock correctly, contact us at musaab@soulsfinity.com and we will investigate.
Changes: we may add, change the price of, or withdraw optional purchases at any time. A change of price does not affect anything you have already bought. If we withdraw a feature that you hold a durable entitlement to, we will give you at least 30 days' notice by email or in-app notification, and where the law requires it we will provide an appropriate refund.
The iOS app offers in-app voice calling between matched members, free of charge and with no limit on how long or how often you talk. Calls are carried by Agora Lab, Inc., our calling provider, and you are asked to agree to that before each call connects; you can decline and simply not use calling. We do not record calls and we do not store call audio. If a guardian supervises your conversation he may join a call as a chaperone, and both members are told on screen when he does; a guardian never has to join, and his absence never prevents a call. You are responsible for your conduct during calls.
Your use of Soulsfinity is also governed by our Privacy Policy which is incorporated into these Terms by reference.
The Soulsfinity name, logo, app, and website are the intellectual property of Nikahee Ltd. You may not use our branding without written permission.
Soulsfinity is a platform that connects people — we do not guarantee that you will find a marriage partner. We do not conduct background checks on users and cannot guarantee the accuracy of information users provide.
Soulsfinity is provided "as is". We do not warrant that the service will be uninterrupted or error-free. We aim for 99.9% uptime but do not guarantee availability.
To the maximum extent permitted by UK law, Nikahee Ltd is not liable for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability to you for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under UK law.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. We will notify you of significant changes via email or in-app notification at least 30 days before they take effect. Continued use of Soulsfinity after changes take effect constitutes acceptance of the new Terms.
You can delete your account at any time through the app settings. We may suspend or terminate your account for violations of these Terms. Upon termination your data will be handled in accordance with our Privacy Policy.
Nikahee Ltd
Company number: 17116863
ICO registration: CSN9687198
Email: musaab@soulsfinity.com
Website: soulsfinity.com